We offer a comprehensive, hassle-free service for your vacation dialysis when it comes to billing. You send us your information in advance, and we will clarify coverage directly with your German health insurance provider. As soon as we receive confirmation, you can receive your treatment from us without having to pay in advance.

Once treatment is complete, we'll send the bill directly to your health insurance provider—you don't have to worry about anything else.

For patients who are not insured in Germany, payment is settled directly with the patient on site. In this case, you will pay in advance and receive a detailed invoice from us, which you can then submit to your respective insurance provider for reimbursement.

If you cancel for medical reasons, there will be no charges. If you cancel for other reasons, charges may apply, especially in the case of a last-minute cancellation or no-show. Please let us know as soon as possible so that we can reschedule the appointment.

Yes, at both our center in Palma and in Playa de Muro, we offer traditional hemodialysis (HD) as well as highly efficient hemodiafiltration (HDF). Both locations are equipped with state-of-the-art technology to reliably ensure that you receive the same standard of care you’re accustomed to, even while on vacation.

Lipid apheresis: Some health insurance providers cover this procedure. In this case, we offer a preliminary cost estimate. If your insurance provider denies coverage, the treatment can also be performed as a private service.

Therapeutic Apheresis: These specialized purification procedures, such as those used for long COVID or autoimmune diseases, are generally considered private services and are typically not covered by statutory health insurance plans.

Yes, clear communication is very important to us. Our specialists and medical team speak German, English, and Spanish. You can therefore rest assured that you will be understood and receive personalized care.

In general, last-minute requestsare always welcome. Whether we can confirm an appointment right away depends on our current availability and the type of treatment.

For patients from Germany, we need some lead time for direct billing in order to clarify coverage with the health insurance provider in advance. Please contact us as soon as possible—we’ll be happy to see what options are available.

Yes, it’s important to us that you feel comfortable. Accompanying guests are welcome at our center. Since treatments last several hours, we offer comfortable waiting areas. Our central location also makes it easy to run a few errands or take a walk while you wait.

Yes, we welcome unsolicited applications, especially from the fields of dialysis, nursing, caregiving, and administration. Please send your application materials to info@dialysemallorca.com .